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Reports, Ratings and Other Useful Information


Having multiple features and ways for users to interact within Raffle Factory, To keep track of the activity happening on your website you can visit the Monitoring section.
This page provides various informational lists of bids made, messages, ratings or reports allowing you to manage them if needed.



Bid History


The Bid History page displays a list of bids made by users showing additional information such as the type of the bid, the amount paid, the date when was made or the user who did it.
An auction ref number is generated for each auction when created, you can filter the bids using this criteria.

Clicking on an auction title allows you to view details of that respective auction and to edit it.



Bid Report


Starting with Auction Factory 4.4.5, users can now generate CSV files containing all the bids that were made within the determined timeframe, along with information about the respective auction:


  • Auction ID
  • Auction Ref
  • Auction Type
  • End Date
  • Start Bid
  • Winning User ID
  • Winning Username
  • Winning Phone
  • Winning E-mail


Go to Auction Factory / Monitoring and press the Bid Reports button in the top left corner.


Clicking on Bid reports will open a window, where you have to determine your prefered timeframe.


By clicking on the Generate Report button, a CSV file will be automatically downloaded to your computer. Here is how the file looks like:


Messages manager


This area displays all the messages sent by users on the available auctions.
You can verify various information besides the actual message, such as the date when it was sent, and the username of the sender and receiver.
To manage them, you can select 1 or more messages and click on the Enable/Disable button.



Ratings & Reviews


Auctioneer to bidder and vice versa ratings can be seen in the Ratings & Reviews area of the admin.
You can see the review wrote along the rating and the auction where the rating took place.
Reviews can be deleted if necessary.



Reported Auctions


From the Reported Auctions page you can manage the reports made by writing messages to the auctioneers in question or edit their auctions.
These are auctions that users have viewed as offensive/illegal and have reported.

You can check the exact date and time when the report was made, a message which describes the reason of the report, the title, and if is in progress or if has been solved.
After the respective issues are resolved you can toggle the report' status to Solved. A filter is also available which allows you to display only the solved or unsolved reports.



About


Various information and useful links can be found on the About page regarding Auction Factory and other extensions by thePHPfactory.
Check this page regularly so you can see if your component is up to date.





(!) Documentation based on Auction Factory version 4.5.0