Users, Groups & Reports


On the Users tab you can see a list of all the users currently registered on your website with details such as the registration date or the membership type.
Here, you can also ban, unban or edit those respective user profiles.

To edit a user simply check its tickbox and click on "Edit", there you can edit the user's profile details and change his membership.
By clicking on "Edit profile" you can modify every detail related to the user, his name, location and more.

On the Change membership area you can select a new membership for the user and set an end date, leave empty for unlimited.

From this section you can also verify user's current restrictions and a history regarding his memberships.


By accessing the Addons area from settings you will find the "Groups" addon which allows you to see and edit the already created groups or to add new ones.

Clicking on "Edit" will let you modify all the available details of the selected group like title, privacy or even change the owner of the group.


Within the "Reports" tab you can verify all the reports that have been made by the users and take the appropriate measures.
Reports can be made on various things, such as profiles, messages, comments, photos or videos.

By clicking on a report you can see the details of it, who made the report, which user is reported and the comment made regarding it.

Clicking on the Reported item (in case of a profile, photo or video) will allow you to see the respective item before taking your decision.
Sent at will show you the time & date of when the report was made.
Here you can also toggle the Status of the reports for a better management of them, from Unresolved to Resolved.

On the right side of the page you can take the appropriate measures, for items like messages, comments, photos or videos you can choose to delete the items while for profile reports you have the option to ban the respective user.


Depending on what you have configured in the General Settings area, you will have to approve or reject different actions made by the users.
For example if you set to approve photos, then any photo uploaded by the users will need your approval, to manage this go to the "Approvals" tab.
In order to approve or not an item simply check the tickbox and click on "Approve" or "Reject".

By clicking on one of them you will see the actual item that is pending to be approved.

(!) Documentation based on Social Factory version 3.0.0